Returns & Exchanges

At Shinedown, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your purchase doesn't fit or meet your expectations, our streamlined process ensures a quick exchange or full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the unwashed and unworn apparel back into its original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Label and Ship

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.